| | Excellent | Good | Fair | Poor |
| Nursing Care? | 72% 26/36 | 25% 9/36 | 1% 1/36 | 0% 0/36 |
| Physician Care? | 60% 19/32 | 31% 10/32 | 9% 3/32 | 0% 0/36 |
| Food Service? | 41% 14/34 | 44% 15/34 | 15% 5/34 | 0% 0/32 |
| Housekeeping Service? | 67% 22/33 | 30% 10/33 | 3% 1/33 | 0% 0/33 |
| The quality of Care Received? | 64% 23/36 | 36% 13/36 | 0% 0/36 | 0% 0/36 |
| Level of respect from the staff? | 81% 29/36 | 19% 7/36 | 0% 0/36 | 0% 0/36 |
| Staff professionalism? | 81% 29/36 | 19% 7/36 | 0% 0/36 | 0% 0/36 |
| | | | | |
Would you return to the Virginia
Convalescent Center for your health
Care? | | Yes
100% 34/34 | No
0% 0/34 | |
| | | | | |
COURTESY
How would your rate the courtesy of the following: | | | | |
| | Excellent | Good | Fair | Poor |
| Licensed Nursing Staff | 75% 27/36 | 22% 8/36 | 3% 1/36 | 0% 0/36 |
| Nursing Assistants | 71% 25/35 | 26% 9/35 | 3% 1/35 | 0% 0/36 |
| Social Worker | 86% 31/36 | 14% 5/36 | 0% 0/36 | 0% 0/36 |
| Activity Staff | 73% 24/33 | 27% 9/33 | 0% 0/33 | 0% 0/36 |
| Housekeeping Staff | 69% 25/36 | 31% 11/36 | 0% 0/36 | 0% 0/36 |
| Occupational/Physical Therapists | 88% 30/34 | 12% 4/34 | 0% 0/34 | 0% 0/34 |
| | | | | |
| ADDITIONAL QUESTIONS | | Yes | No | |
| Is your call light answered in a timely manner? | | 85% 29/34 | 15% 5/34 | |
| Are you helped to the bathroom in a timely manner? | | 93% 26/28 | 7% 2/28 | |
If you expressed a concern/problem, were you satisfied with the outcome? | | 97% 32/33 | 3% 1/33 | |
| Is your room comfortable and clean? | | 100% 36/36 | 0% 0/36 | |
| Do you find the comfort (noise, temperature & decor) of the dining room adequate? | | 91% 31/34 | 9% 3/34 | |
| Would you recommend the Virginia Convalescent Center to others? | | 100% 35/35 | | |
| | | | | |
